> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rns.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Your Palau ID Personal Information

> Update eligible Palau ID information, follow KYC review, and understand effects on physical cards and linked Legal DID metadata.

The Palau ID management page can offer **Update KYC** when an eligible identity document or verified personal detail needs to be updated.

## When to use Update KYC

Use the action when it is available for situations such as:

* replacing an expiring or expired identity document;
* submitting a newer supported identity document; or
* updating core information that the verification flow allows you to change.

Do not create another RNS.ID account or purchase another Palau ID to work around an unavailable update action.

<Warning>
  An approved KYC update starts a 90-day self-service cooldown. The Palau ID page shows the date when another update becomes available. Review all submitted information carefully before confirming.
</Warning>

## Submit an update

1. Sign in and open the relevant Palau ID.
2. Find **Personal Details**.
3. Review the current verification status and any date shown for the next available update.
4. Select **Update KYC** when enabled.
5. Read the **Before You Update** notice.
6. Complete the identity-verification flow with the current, supported document and accurate personal information.
7. Return to the Palau ID page and monitor the update status.

The product prevents another update while a recent verification is under review or during the 90-day cooldown after an approved update. Use the next-update date displayed on the Palau ID page rather than calculating a time from the approval message.

## Understand the result

The Personal Details section can display states such as **Verified**, **Expiring Soon**, **Expired**, **Rejected**, **Under Review**, or **Submission Locked**. Follow the action attached to the current state and do not repeatedly submit a second verification while one is processing.

If an update is rejected, replace only the information or document requested by the correction flow. After three rejected KYC update submissions, self-service updating is locked and there is no automatic unlock date. [Contact RNS.ID Support](/support/contact-us) for review with the Palau ID reference, exact status, and rejection information shown in the product.

For an urgent legal-name, identity-document, or other verified-information correction during the cooldown or rejection lock, contact Support instead of creating another account or submitting conflicting information. Support review does not itself guarantee that a change can be made immediately.

## Effect on the physical card

Updating verification data changes the eligible Palau ID record; it does not automatically reprint a physical card that has already been produced.

If you change a supported printed field such as full name or birth date after the card has been produced, the updated information appears on a new physical card only after an eligible replacement or renewal. Review [Card and shipping](/palau-id/card-and-shipping) and [Renew or extend](/palau-id/renew-or-extend) before requesting another card.

## Effect on Legal DID

Update KYC does not itself re-mint a Legal DID or change its selected public metadata profile or KYC-access setting. However, information linked to the token, such as age-related claims or birth year, may reflect approved updates to your identity record.

Review the associated Legal DID after an approved update. Use [Privacy and claims](/legal-did/manage-privacy-and-claims) to manage its public metadata profile and KYC-access setting separately. Wallets and marketplaces may cache metadata, so do not assume every display updates immediately.