> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rns.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Palau Mailing Application Status and Corrections

> Understand PMH review statuses, find correction requests, schedule required notarization, and respond when an application is rejected.

<Warning>
  Palau Mailing is provided by Pacific Mail Hub (PMH), a third-party RNS.ID partner. RNS.ID facilitates the subscription and displays available status information; PMH operates onboarding, mailbox assignment, mail handling, and forwarding.
</Warning>

RNS.ID displays a summarized Palau Mailing status, while PMH sends detailed onboarding, correction, and meeting updates to the email used for the PMH application.

## Statuses and next actions

| RNS.ID state | What it can include | What to do |
| - | - | - |
| **Not Started** | PMH onboarding has not begun. | Use **Get Started** to open PMH's external onboarding experience. |
| **In Progress** | PMH may consider the application incomplete, on hold, under review, in need of correction, or awaiting scheduling. RNS.ID does not show the detailed sub-status. | Check the PMH application email for the current detail and secure external action. |
| **Meeting Scheduled** | The detailed PMH state may be scheduled, missed, failed, or ready to activate. The RNS.ID summary does not distinguish them. | Follow the newest PMH meeting, rescheduling, or activation instruction. |
| **Active** | The mailing service and assigned address are active. | Use the address and contact PMH for mail handling. |
| **Rejected** | PMH did not approve the application. | Review PMH's notice and contact the appropriate support channel. |
| **Suspended** | The qualifying Palau ID, subscription, or service needs attention. | Restore the eligible ID when applicable and follow the current service instructions. |
| **Expired** | The mailing service term has ended. | Review the current renewal or repurchase action and subscription status. |

If the Palau Mailing area is blank, shows no recognized state, or provides no expected action, preserve a screenshot and the subscription record, then [contact RNS.ID Support](/support/contact-us). Do not purchase another subscription to work around an unknown display.

## Respond to a correction

1. Open the newest correction email from PMH.
2. Verify the sender and use the secure external application link in PMH's instructions.
3. Update only the requested address, document, form, or appointment item.
4. Make sure the home address still matches the Secondary Address ID.
5. Resubmit through PMH and keep the confirmation. The summarized RNS.ID status may remain **In Progress** while PMH processes the update.

The current RNS.ID **In Progress** page does not display the correction detail or provide a continue button. If the PMH email or external link is missing or inaccessible, use PMH's current onboarding contact. Use RNS.ID Support when the RNS.ID subscription or summarized status appears missing or incorrect.

## When to request help

Use [RNS.ID Support](/support/contact-us) for a missing subscription, checkout issue, inaccessible application link, or apparently incorrect status in RNS.ID. Use PMH's email or application instructions for review decisions, notarization, assigned-address, and onboarding-evidence questions.