RNS.ID Frequently Asked Questions

Use this hub to find the right product-specific FAQ or a concise answer to a common RNS.ID question.

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Product FAQ guides

• Palau ID FAQs — eligibility, applications, appeals, annual screening, cards, shipping, renewal, and deletion.
• Legal DID FAQs — eligibility, Ethereum minting, wallets, claims, privacy, and burning.
• Palau Mailing FAQs — PMH, Form 1583, notarization, mailing addresses, forwarding, and renewal.
• RNS Points FAQs — referrals, Points, coupons, sharing, and reversals.
• Voyager Pass FAQs — existing-token identification, OpenSea transfers, ownership, and supported redemption.
• Affiliate Program FAQs — qualification, attribution, levels, commissions, and payouts.
• Account and billing FAQs — sign-in, 2FA, orders, payment priority, balance, subscriptions, and advance renewal charges.

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Account & Security Questions

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How do I create an RNS.ID account?

You can register with a verified email and password or use an offered Google, Apple, or crypto-wallet path. See Create an account.

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I forgot my password. Can RNS.ID recover my account?

RNS.ID offers a password reset through the verified account email. It does not offer a recovery flow based on an unverified identity claim or wallet seed phrase. See Reset your password.

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Does wallet sign-in require gas?

Wallet sign-in and binding should request an off-chain signature, not a payment, token approval, transfer, or blockchain transaction. Read the complete wallet message and confirm that you initiated the action from rns.id; a no-gas statement alone does not prove that the prompt is safe. Never share the resulting signature.

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Where can I find the 2FA setup steps?

Scan the settings QR code with an authenticator app, then verify with both the email code and current six-digit authenticator code. See Security and 2FA.

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How do I change the email connected to my account?

Open Settings → Account and verify both the current email and the new email. See Change your account email.

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Palau ID Questions

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Does payment guarantee a Palau ID?

No. Payment starts the application. Identity verification, screening, corrections, video verification when required, internal review, and government review still apply.

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Where can I see my application status?

Sign in and open the Palau ID card in the dashboard. Use Application status and corrections to interpret the displayed state.

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How long do I have to appeal an application denial?

You may request an appeal within 30 days from the date the application was denied by contacting support@rns.id. An appeal does not guarantee approval. See Appeal a rejected application.

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Where can I manage a Palau ID shipping address?

Use the available edit action before dispatch. After shipment, the contact route and any reprint or reshipment requirement depend on the package’s location and whether the destination country changes. A default-address change does not reroute it. See the shipping action guide.

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Is the digital ID copy accepted everywhere?

Downloading the PDF does not establish permission to use it in a particular verification process or guarantee acceptance by a third party. See Digital ID copy for download and file-security instructions.

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Does deleting my Palau ID delete my account and all records?

No. Palau ID deletion removes the ID from active services and cancels every active subscription on the account, including Palau ID add-ons or Palau Mailing when active. It can also clear protected pricing and affect one-year-plan eligibility. It is separate from account deletion, retained-record handling, and a Legal DID burn. Read Manage your ID before confirming.

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Legal DID Questions

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Is a Legal DID the same as a Palau ID?

No. A Palau ID is a Digital Residency identity with a physical card; a Legal DID is a wallet-controlled on-chain identity asset. See Palau ID vs. Legal DID.

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Can I permanently burn a Legal DID?

Yes, the holding wallet can submit the supported burn transaction. A confirmed burn permanently destroys the token and cannot be reversed.

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Palau Mailing Questions

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Who provides the mailing service?

Pacific Mail Hub, a third-party RNS.ID partner, operates onboarding, mailbox assignment, mail handling, and forwarding. RNS.ID facilitates the subscription and displays available status.

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Is the assigned address proof that I reside in Palau?

No. It is a mailing address, not a residential address or proof of residence, domicile, or tax residence. Third-party acceptance is not guaranteed.

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Rewards Questions

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Can I buy a new Voyager Pass from RNS.ID?

No. RNS.ID no longer sells new Voyager Passes. Existing tokens may be transferred through third-party marketplaces such as OpenSea, but RNS.ID does not control those listings or prices. Verify the official contract and redemption status before relying on a listing.

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How do I use a Voyager Pass for a one-year Palau ID?

The Palau ID benefit is not currently self-service. Check the token’s recorded status, then contact RNS.ID Support before checkout. See Redeem a Voyager Pass for the information to provide and security precautions.

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Can an existing Voyager Pass redeem RNS Points?

The current product offers a one-time Points benefit for an eligible existing Pass. Connect the holding wallet and review the value shown before confirming. See Redeem a Voyager Pass for RNS Points.

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Are RNS Point rates fixed?

Use the current signed-in product for reward rates and qualifying actions. Values copied from an old guide may no longer apply.

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Who can request the Hilton Grand Vacations offer?

All RNS.ID users can request it through the official Live Chat. Resort inventory, dates, rooms, and the final discount remain subject to availability and confirmation. See Hilton Grand Vacations offer.

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ID Pricing & Payment Questions

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Where can I find the current Palau ID price?

Use the production RNS.ID product page and checkout. Current terms, prices, availability, discounts, and add-ons are intentionally not hard-coded in these docs.

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Which payment methods can I use?

The current checkout shows the methods supported for that product and account. Options can include card, crypto, or RNS Balance.

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Why is my crypto transfer confirmed but the order unpaid?

A confirmed blockchain transaction is not automatically matched to an RNS.ID order. Crypto must be paid through the payment flow opened for the active order, not by manually transferring to a contract address. See Pay with crypto. RNS.ID does not guarantee that a manual transfer can be matched or recovered.

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How does automatic-renewal payment priority work?

RNS.ID considers eligible methods in priority order. It may try another method if the current method cannot be used during the initial renewal attempt. A payment that later remains processing or fails does not guarantee that another method was tried.

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Can a subscription start automatically and charge before my ID expires?

Buying a subscription-based product can start or update its automatic renewal. For Palau ID, renewal may be attempted up to 60 days before renewal. Review Next Deduction Date and cancel before a charge is initiated if you do not want to renew. See Subscriptions and automatic renewal.

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Does a Paid order status mean my product is approved or active?

No. Paid records payment, not approval, ID issuance, or service activation. See Orders and payment status.

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What should I do if payment fails?

Check Orders and payment status before trying again. Verify that another card attempt or blockchain transaction did not succeed, then use the retry action offered by the order.

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Is automatic top-up the same as auto-renewal?

No. Automatic top-up adds funds when RNS Balance falls below its configured threshold. Auto-renewal pays for an eligible subscription. Each is configured and cancelled separately. Cancelling automatic top-up does not guarantee that a charge already initiated will be stopped or reversed. See Cancel automatic top-up.

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Can I withdraw RNS Balance?

The current product does not offer a self-service withdrawal or account-to-account transfer action for RNS Balance. It can be used only in an eligible RNS.ID checkout.

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Getting More Help

Use Troubleshooting for common recovery steps. For 24/7 help, use the Contact Us live chat in the RNS.ID app, or contact RNS.ID Support by email. Include the relevant application, ID, order, or transaction reference, and never provide passwords or security secrets.