Skip to main content
RNS Balance is account credit that can be funded and used when an RNS.ID checkout offers it. Open Assets to see the available balance, manual top-up action, automatic top-up settings, and recent balance records. The current product does not provide a self-service action to withdraw RNS Balance or transfer it to another account or wallet.

​
Add funds manually

  1. Sign in and open Assets.
  2. Find RNS Balance and select Top up.
  3. Enter a whole-dollar amount. The current product displays a minimum manual top-up of $20 USD.
  4. Continue to checkout and review the amount and payment method.
  5. Complete the payment through the offered flow.
  6. Confirm that the top-up order is paid and that the balance record appears before using the funds.
Use the limit and amount displayed in the live product if they differ from an older screenshot or guide. A submitted top-up can remain processing before the funds become available.

​
Review balance records

Open the full balance-record list to review:
  • Order Number;
  • Amount, with + for credit and - for use;
  • Source/Use; and
  • Date.
Use these fields to identify top-ups, purchases, automatic top-ups, payment reversals, or other adjustments. Match an unexpected entry to the related order and timestamp before contacting support.

​
Configure automatic top-up

Automatic top-up uses a saved card to add the configured amount when RNS Balance becomes strictly lower than the selected threshold. A balance equal to the threshold does not trigger a charge.
  1. Open Assets → RNS Balance.
  2. Open Configure Auto Top-up.
  3. Enter the Auto Top-up Threshold Value. The current form requires at least $1 USD and accepts up to two decimal places.
  4. Enter the Top-up Amount. The current form requires at least $1 USD, accepts up to two decimal places, and does not allow the amount to be lower than the threshold.
  5. Save the configuration.
  6. If no eligible saved card is available, complete the card-setup page opened by RNS.ID.
  7. Return to Assets and confirm that the threshold and amount are displayed.
Saving the configuration checks the current balance. If the balance is already lower than the threshold, the first automatic top-up can be attempted immediately. RNS.ID also checks the threshold after eligible Balance use. The current automatic top-up form configures the threshold and amount; it does not provide a card selector. When the configuration is first created, RNS.ID binds the eligible saved card that is highest among the saved cards in Payment Priority at that time. If none is available, RNS.ID opens a card-setup page. Editing only the threshold or amount, adding a card, or changing Payment Priority later does not rebind an existing automatic top-up configuration to another card.
Automatic top-up does not use the automatic-renewal Payment Priority list as a card fallback sequence. It is a separate recurring charge control from subscription auto-renewal. Review and manage both independently.

​
Change or cancel automatic top-up

Open Configure Auto Top-up to update the threshold or amount. To stop future eligible top-up attempts, use Cancel Auto Top-up and confirm the cancellation. Cancelling automatic top-up:
  • stops future eligible automatic top-up attempts after cancellation takes effect;
  • does not cancel subscription automatic renewal;
  • does not reverse an already completed top-up; and
  • does not remove the existing RNS Balance.
Cancellation does not guarantee that a charge already initiated will be stopped or reversed. Check Orders and Balance records for a payment already in progress, and contact support if the records conflict or a charge is unexpected.

​
Delete the card used for automatic top-up

Cancel automatic top-up before deleting the saved card bound to it:
  1. Open Assets → RNS Balance → Configure Auto Top-up.
  2. Select Cancel Auto Top-up and confirm the cancellation.
  3. Confirm that the automatic top-up configuration is no longer displayed.
  4. Open Settings → Payment Priority and delete the saved card.
Deleting a saved card without first cancelling automatic top-up does not rebind the configuration to another card.

​
Replace the card used for automatic top-up

  1. Cancel automatic top-up and confirm that the configuration is no longer displayed.
  2. Open Settings → Payment Priority and add the replacement card.
  3. Move the intended replacement card above the other saved cards.
  4. Delete the old card if you no longer want it saved.
  5. Return to Assets → RNS Balance and recreate automatic top-up.
  6. Confirm that the threshold and amount are displayed before relying on automatic top-up again.
The replacement card is selected when the new automatic top-up configuration is created. Reordering saved cards afterward does not change the card already bound to that configuration.

​
If automatic top-up fails

A failed card charge does not add funds to RNS Balance. Confirm that a valid saved card remains available, check the Balance and order records, and review the error before trying again. Payment Priority does not cause automatic top-up to move down the subscription renewal list. If a top-up payment succeeds but the balance does not update, do not repeatedly submit it. Check the order and balance logs, then contact support with the payment reference.