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Palau Mailing is provided by Pacific Mail Hub (PMH), a third-party RNS.ID partner. RNS.ID facilitates the subscription and displays available status information; PMH operates onboarding, mailbox assignment, mail handling, and forwarding.
The application begins with an RNS.ID subscription and continues through Pacific Mail Hub’s onboarding process.

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Before purchasing

Confirm that your Palau ID is active and prepare the items in Requirements and Form 1583. Review the current subscription period, price, renewal behavior, and product acknowledgements in checkout. If you are unsure whether your documents are accepted or whether you can complete the required video-notary appointment, ask PMH before paying. Use RNS.ID and PMH responsibilities to find the appropriate contact route.
Do not purchase the service solely to satisfy a third party’s proof-of-address request. The assigned address is a mailing address, not proof of residence, and third-party acceptance is not guaranteed. Completing payment does not by itself activate the service or guarantee application approval.

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Complete the application

  1. Sign in and open the Palau Mailing product.
  2. Confirm the active Palau ID used for eligibility.
  3. Review the subscription and complete checkout.
  4. Use Get Started to continue to PMH’s external onboarding experience.
  5. Follow the current PMH page and enter the home address exactly as shown on the secondary-address evidence.
  6. Prepare and upload the three requested documents: the Palau ID, one supported Secondary Address ID, and the completed and signed PS Form 1583.
  7. Apply PMH’s required file names, formats, and size limit described in Requirements and Form 1583.
  8. Select and attend the video-notary appointment using PMH’s instructions.

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After submission

RNS.ID displays a summarized application status, while PMH reviews the onboarding material and sends detailed updates by email. Monitor both. Use Palau Mailing application status and corrections to interpret the RNS.ID summary. If PMH requests a correction, use the secure external link and instructions in the PMH email; the RNS.ID In Progress page does not currently show the detailed correction or a continue button. If a meeting is missed or unsuccessful, follow PMH’s emailed rescheduling instructions. Do not start another subscription to work around either situation. The mailing address becomes available only after the required review, notarization, and activation steps are complete. After activation, follow Manage your Palau Mailing service for address, forwarding, renewal, and service-status guidance.