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Your account email is used for sign-in, verification codes, and important account or product updates. The self-service change flow verifies both the current email and the new email before replacing it.

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Before you start

Make sure you can receive verification codes at:
  • the email currently connected to the RNS.ID account; and
  • the new email you want to use.
The new email must be different from the current email and must not already be connected to another RNS.ID account. Keep the change flow open until both verification steps are complete. Requesting several codes can invalidate older messages, so use only the newest code for each address.

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Change the account email

  1. Sign in and open Settings → Account.
  2. Find Email and select Change.
  3. Request and enter the verification code sent to the current account email.
  4. Enter the new email address.
  5. Request and enter the verification code sent to the new email.
  6. Wait for RNS.ID to confirm the change.
  7. Refresh Settings → Account and verify that the new email is displayed.
RNS.ID will not complete the change if the new email is identical to the current account email or is already used by another RNS.ID account.

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After the change

Use the new email for future email-based sign-in, password reset, and account verification. Check that messages from RNS.ID arrive at the new mailbox and update any password manager entry that identifies the account by email. Changing the account email is separate from connecting or disconnecting Google, Apple, or a wallet. Review those sign-in methods under Connected accounts and wallets.

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If a verification code does not arrive

  • Confirm that the correct email is displayed before requesting another code.
  • Check spam, junk, promotions, mailbox rules, and available mailbox storage.
  • Wait for the resend countdown, request one new code, and use the newest message.
  • Keep the browser session open and avoid starting the change in several tabs.
If you cannot access the current account email or the change remains blocked, contact RNS.ID Support with the account email and the exact error. Never send a verification code, password, authenticator code, or identity document by ordinary email.