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Palau Mailing is provided by Pacific Mail Hub (PMH), a third-party RNS.ID partner. RNS.ID facilitates the subscription and displays available status information; PMH operates onboarding, mailbox assignment, mail handling, and forwarding.
RNS.ID facilitates the subscription and displays status, while Pacific Mail Hub provides and operates the mailing service.

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Responsibility at a glance

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Which party should you contact?

Before purchasing, ask PMH about document acceptance, appointment requirements, provider terms, or handling of onboarding documents if anything is unclear. If you cannot find the appropriate PMH contact, ask RNS.ID Support for help identifying the contact route. Contact RNS.ID Support when:
  • the purchase or subscription is missing from your RNS.ID account;
  • checkout or payment fails;
  • the RNS.ID page cannot open the PMH journey;
  • displayed status or Palau ID eligibility appears incorrect.
Contact PMH when:
  • you have a Form 1583, notary, or onboarding question from PMH;
  • an assigned address or received item needs clarification;
  • you want to forward, hold, or otherwise handle mail;
  • forwarding fees, destinations, or delivery arrangements are involved.
For active accounts, RNS.ID currently displays pacificmailhub@gmail.com as the PMH forwarding contact. Use the contact details shown in your active service page if they differ.

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Information and decisions

PMH sends onboarding, meeting, and review updates to the email address used for the PMH application. RNS.ID can display status received from the service, but PMH controls its application and mail-operation decisions.