Skip to main content
If your RNS.ID account uses an email and password, you can replace a forgotten password after verifying the connected email address.

​
Reset the password

  1. Open the RNS.ID sign-in screen at rns.id/app.
  2. Select Reset password.
  3. Enter the email address connected to the account.
  4. Open the verification email and enter its code on RNS.ID.
  5. Complete the new-password step promptly. The password-reset authorization uses a 10-minute window tied to the email-verification request, so do not wait after the code is accepted.
  6. Create and confirm a password that meets the RNS.ID password requirements and is different from the current password.
  7. Return to sign-in and use the new password. Other browsers and devices that were signed in to the account must also sign in again.
If the email does not arrive, check spam or junk folders, confirm the address is typed correctly, and use the resend action after the countdown ends. Use only the newest code you requested. If the new-password step expires, restart password reset and verify the email again.

​
After a successful reset

A successful password reset ends the account’s existing signed-in sessions. Sign in again on every browser or device you still use, and review connected accounts, wallets, payment methods, and 2FA if the reset was prompted by suspicious activity.

​
What this flow does not recover

Password reset does not replace or recover:
  • an email address you can no longer access;
  • an inaccessible Google or Apple account;
  • a lost crypto wallet or wallet recovery phrase;
  • a deleted account, asset, or blockchain transaction.
If you cannot access the email connected to the account, contact RNS.ID Support. Support may need to verify account ownership, but the documentation does not promise that every access method can be recovered.

​
Change a password while signed in

Open Settings → Account and select Change Password under Security. If the account already has a password, enter the current password, a new password, and its confirmation. If Password is marked as not set, enter and confirm a new password; the form does not request a current password. The new password cannot be the same as the existing password. Changing the password while signed in does not guarantee that other signed-in browsers or devices are logged out. Use the reset flow above, rather than only Change Password, if you suspect unauthorized account access. Return to Sign in to your RNS.ID account after changing the password. For additional protection, enable an authenticator app as described in Account security and 2FA.