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Eligible users can renew or extend a Palau ID through the ID management experience.

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Before renewing

Open the Palau ID management page and check that a renewal or extension action is available. You may need to resolve an incomplete video verification, identity update, account restriction, or other displayed issue first. Complete any pending Update KYC submission before starting a renewal. If an update is under review, wait for the result or contact Support before paying. Review:
  • the current ID status and expiration date;
  • the validity terms currently offered;
  • the shipping address for the new physical card;
  • the current price, discounts, and payment method;
  • whether Expedited Service is currently offered; and
  • any active subscription, Next Deduction Date, or renewal order already in progress.
Palau ID automatic renewal can use checkpoints 60, 45, 30, 15, 5, and 0 days before the final renewal date. A failed attempt can move to the next remaining checkpoint. Do not assume that an unexpired ID means no payment has been attempted or that a later notice is a duplicate attempt. Check Next Deduction Date, Orders, and Subscriptions and automatic renewal before paying manually.
Before disabling automatic renewal, read the complete confirmation. The current paid term normally continues to its displayed end date, but the action can disable add-on renewal, permanently remove eligibility for the one-year plan, and clear a protected renewal price. Re-enabling later does not guarantee that the former plan or price will return.

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Extend before your ID expires

Eligible members can select Extend in their Palau ID management page and purchase an available term before their current ID expires. Once the extension is approved, the purchased years are added to the existing expiration date. For example, adding five years to an ID expiring on June 1, 2027 extends it to June 1, 2032. The extension is charged at the applicable checkout price, including eligible discounts. The original payment is not credited toward the new purchase, and there is no pay-the-difference upgrade option. An available Affiliate coupon can be used for a manual renewal or extension if it matches the selected term and payment method and meets the other checkout conditions. Affiliate coupons have automatic subscription use disabled by default. See Affiliate renewal commissions.

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Complete a renewal

  1. Select the eligible renewal or extension action.
  2. Choose one of the terms currently offered.
  3. Confirm or update the shipping address.
  4. Select Expedited Service only if it is offered and needed.
  5. Review the order summary and payment method.
  6. Complete payment and confirm the order status.
  7. Follow any verification or correction action shown afterward.
A completed renewal includes a newly produced physical card with an updated expiration date. A paid order alone does not mean that renewal review or card issuance is complete. Follow the remaining requirements and progress under Card and shipping.
A manual renewal is an order you initiate, rather than a scheduled automatic charge. It can also update your subscription. Check subscriptions and orders before paying to avoid an unintended duplicate action, then review the resulting renewal settings afterward.

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Expired or suspended dependent services

An expired or revoked Palau ID can affect services that require an active ID. For example, Palau Mailing can be suspended until the qualifying ID is renewed or reactivated. Restoring the ID does not guarantee that every dependent service resumes immediately; open each service and complete any displayed action. Renewal remains subject to the annual screening requirements, including for a multi-year term. If renewal is expected but not offered, contact support with the Palau ID and account email. Review the current checkout terms and price before paying. If they conflict with a renewal notice or an existing order, preserve both records and ask support to clarify.